Practical solutions.
Real results.
Service Solutions Group (SSG) is a Dubai-based ICT, consulting, and implementation company working with clients across the World.
We help governments, institutions, and businesses deliver practical technology solutions, from infrastructure and software to digital platforms and long-term support.
Proven. Reliable. Delivered.
10+ Years of Success
For the past ten years, Service Solutions Group has served governments, institutions, and businesses across the World. We focus on what works, infrastructure, identity systems, digital transformation, and long-term support.
500+
Successfully Project Finished.
10+
Years of experience with proud
10M+
Revenue in yearly investment
100+
Partners & counting more daily
We've been delivering technology solutions across the region for years.
We’re a team of ICT professionals based in Dubai with years of delivery experience across Africa and the Middle East.
Our approach is straightforward: understand the client’s needs, source the right technology through our partner network, implement properly, and stay for the long-term support.
We don’t overpromise. We focus on solutions that are scalable, built to last, and actually work in the environments where they’re deployed.
Our Team
Years of experience. Global certifications. Regional expertise. We’re a mix of leadership, management, and technical professionals, all working together to deliver for our clients.
Mohamed Ali Jama
Chief Executive Officer
Ahmed Mohamed
Chief Financial Officer
Omar Madar
Chief Operating Officer
Hamsa Hassan
Head of IT and Cyber Security
Jonathan Sifa Keah
Project Management Specialist
Jane Gichuho
Communication Specialist
Moses Katende
Public Sector Reform & Management Specialist
Malcolm Bell
HR Specialist
Shakti
Relationship Director
Sam Joseph
Senior Design Leader
Kim Johnson
Lead Tech
Selome Gezachew
Developer
Services
We provide a wide range of Services
ICT consulting, infrastructure, and implementation around the world. We work with governments, institutions, and businesses to deliver practical technology solutions.
ICT Infrastructure & Data Centers
Design, deployment, and maintenance of servers, storage, and networking. We partner with HPE and Lenovo.
System Integration & Enterprise Software
Implementation and integration of ERP, CRM, and enterprise platforms. Seamless work with your existing environment.
Biometric & Digital Identity Solutions
Face and iris recognition through Iris ID Systems. Touchless, accurate, and secure for government and corporate clients.
E-Government & Digital Transformation
Helping public sector organizations move from legacy to digital. Automation, cloud migration, and citizen services.
ICT Procurement & Supply Chain
Hardware and software sourcing through our global network. Competitive pricing. Reliable availability.
Consultancy & Advisory Services
Strategic advice, technology roadmaps, vendor selection, and project planning for public and private sectors.
Technical Support & Maintenance
Ongoing support, troubleshooting, and preventive maintenance. Remote and on-site. We stay after implementation.
Project Implementation & Managed Services
End-to-end project delivery or full IT operations management. One team from start to finish.
Trusted Clients
Trusted partner to governments in Ethiopia, Somaliland, and the UAE, and to international institutions including the World Bank and African Development Bank, delivering solutions across the Middle East and Africa.
Trusted Partners
Service Solutions Group collaborates with a select group of established technology vendors. These partnerships enable us to deliver reliable hardware, software, and integrated systems to our clients across the region.
HPE Partner Certificate
We are proud to announce that Service Solutions Group has been designated an HPE Partner Ready Solution Provider for Fiscal Year 2024. This partnership reinforces our commitment to delivering world-class IT infrastructure. By combining our team’s deep technical expertise with HPE’s industry-leading servers, storage, and networking hardware, we provide a seamless, end-to-end experience—from initial implementation to long-term maintenance. Let us help you maximize your performance and uptime with the power of HPE.
IrisAccess Certificate
At Service Solutions Group, we are dedicated to providing our clients with the highest standards of security and identity management. That’s why we are proud to offer the IrisAccess® iA1000 Series, the latest breakthrough in non-contact biometric technology. This advanced solution represents the pinnacle of identity verification, combining both Face and Iris recognition into a single, seamless reader. By utilizing dual-biometric authentication, the iA1000 delivers unparalleled accuracy and speed while maintaining a completely touchless experience, ensuring both high-level security and optimal hygiene for your facility. Our team of experts is ready to integrate these industry-leading solutions into your existing infrastructure to maximize security, convenience, and operational efficiency. Contact us today and let’s secure your environment with the power of advanced biometric recognition.
EKEMP Certificate
At Service Solutions Group, we are committed to empowering businesses with state-of-the-art technology and automation tools. That’s why we’re proud to be the Authorized Distributor for Ethiopia of the EKEMP® product range. This strategic partnership allows us to deliver a comprehensive suite of high-speed document scanners, kiosks, and signature pads designed to enhance your operational efficiency. Our relationship with EKEMP® goes beyond distribution; our team is fully trained in their entire product portfolio to provide you with complete service and maintenance support. We participate in ongoing training and development programs to ensure we are always equipped with the latest software and hardware improvements. Contact us today and let’s unlock the potential of EKEMP® solutions to streamline your data capture and propel your business forward.
Verified Brokerbin Member
At Service Solutions Group , we are committed to staying at the forefront of the rapidly evolving technology landscape. That is why we are proud to be a member of the world’s most widely used B2B IT Exchange. This membership places us within a single, unified marketplace that connects IT professionals, resellers, and wholesalers from across the globe. Being part of this elite network allows us to source the latest hardware and software with greater efficiency, ensuring our clients receive the most competitive pricing and reliable product availability. By leveraging this global network, we bridge the gap between international supply chains and your specific business requirements, delivering cutting-edge solutions with the speed and scale your operations demand. Contact us today to see how our global reach can provide a strategic advantage for your business.